Mum's the Word

We are committed to protecting your identity and the personal information you share with us. Our privacy policy applies to personal information we collect in-store and through our relationships with customers, as well as through our website at Please read it carefully. At Bonbon Collections, we respect our customers. We are aware of your concerns about the protection of your privacy, which is why we have published this privacy policy to inform you about the personal information we collect, how we use it, the choices you have regarding our use of your personal information, and how you can access it.

In this document, "website" refers to all our online properties and their domains. For more information on the terms of use of this website, please visit our legal clauses page.

  1. Use of Personal Information

"Personal information" refers to any information, including sensitive data, that pertains to an identified or identifiable individual, received or derived from Bonbon Collections, and recorded in any form. Personal information remains personal, even if it is otherwise public. Personal information does not include information that has been modified or anonymized in such a way that it can no longer be used to directly or indirectly identify a person (anonymous personal information).

You can browse our stores or our website without having to provide us with any personal information. However, with your consent or unless a law requires or authorizes us, we may collect, use, store, and transfer the following types of personal information about you: • Aggregated data; • Contact details; • Employment information; • Financial information; • Identity information; • Business and communication information; • Purchase history; • Security footage; • Technical information.

If we collect, use, store, or transfer your personal information, we will do so only for one of the following purposes:

(A) To enable you to make a purchase; You do not have to provide us with personal information when you buy products and services for cash in our stores. If you use a debit or credit card for any of your purchases, we collect information related to your debit or credit card as well as your signature (in-store only) for the purposes of processing and administering your payment. For purchases made on our website, we also collect your billing and shipping address, phone number, email address, and the message to be written on a gift check (if applicable) to deliver the products you have ordered.

Type of personal information collected: contact details, financial information, and identity information.

(B) To support our marketing and advertising efforts; When you sign up for our mailing list to receive our newsletter, catalog, or other promotional communications by mail or email, we may collect personal information such as your first name, last name, email address, or mailing address (depending on the delivery method) as well as information about your interests in order to provide you with the service you have requested.

We will communicate with you only if you wish. You are free to choose not to receive our promotional communications at any time by clicking on the "Unsubscribe" button at the bottom of our emails or by contacting our representatives as indicated in the "Unsubscribe" section below.

When you sign up for a contest, participate in a promotion, or respond to one of our surveys, we may collect your name, address, phone number, and email address. We use this information to manage your participation in the contest or promotion and, in the case of surveys, to understand our customers and improve our product and service offerings, promotions, and events. At the time of your registration for the contest, promotion, or survey, we may ask you for permission to receive commercial information in the future from Bonbon Collections. To withdraw your consent to these communications, please contact us as indicated in the "Unsubscribe" section below.

Type of personal information collected: contact details, identity and communication information, and business information.

(C) To register on our websites; To take advantage of some of the features of our website (such as the wishlist and address book), you may need to register. When you register, we ask you to provide your first name, last name, and email address so that we can offer you the service you request and administer it. At the time of your online registration, we may ask you for permission to receive commercial information in the future from Bonbon Collections. To withdraw your consent to these communications, please contact us as indicated in the "Unsubscribe" section below.

Type of personal information collected: contact details and identity information.

(D) To respond to your requests and communicate information to you at your request; When you submit a comment or question to customer service by email or chat, or when you visit a customer service counter at one of our stores, we may collect personal information such as your name, mailing or email address, and phone number so that we can respond to your comment or question. We also collect various types of information that you provide us to enable us to respond to your question.

Type of personal information collected: contact details, identity and communication information, and business information.

(E) To improve the level of service and content of our website; We may collect information about you and your use of our website through technical means, such as cookies, web counters, and other analytical tools. This may include your IP address, login data, browser type and version, time zone and location, browser plug-in types and versions, operating system and platform, as well as other technologies on the devices you use to access this website. We use this information as needed to administer and improve our website and its content, to ensure it operates efficiently and securely, to develop our business, and to inform our business strategy. We may also create aggregate statistical data from this information (for example, the total number of website visitors), which is not personal information about you.

We or other advertisers may also use this information to deliver advertisements to you. When these advertisements are targeted, this may involve the use of information from the website and information we (or our advertisers working on our behalf) have obtained from other entities. This will not include information such as your name or contact details. When our advertisements are delivered to you using your information, it is used as needed, based on our legitimate business interests in you.

Type of personal information collected: aggregated data; contact details; identity and communication information; business and technical information; purchase history.

(F) To recruit employees; We may advertise job opportunities on our website. When you submit a job application or submit a related request, you may provide us with certain personal information about yourself (such as those contained in a resume, cover letter, or other similar documents). We use this information to process your job application or any other request from you and to respond to it.

Type of personal information collected: contact details and employment and identity information.

(G) To prevent or detect crimes and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and data hosting). We may process your personal information, including your purchase history, financial information, CCTV images, and police reports, to investigate any suspected crime related to one of our properties.

This includes making decisions based solely on the automated processing of your personal information in the context of credit card payment. To help prevent crimes and minimize losses to our business, we use the services provided by third parties (e.g., Riskified Inc.) to automatically notify us or block any transaction suspected of being fraudulent.

Type of personal information collected: contact details, financial information, technical and identity information; purchase history and security footage.

  1. Collection of Personal Information

We use different methods to collect personal information about you, including the following:

(A) Direct interactions; You may provide us with information about your identity and contact details by filling out communication forms or corresponding with us by mail, phone, email, or otherwise.

(B) Indirect interactions; We may receive personal information about you from third parties to whom you have already provided this information in accordance with their respective privacy policies (e.g., from Facebook and Google Adwords for business purposes, from a background check provider for recruitment purposes, or from our payment processing agent for fraud prevention purposes).

(C) Technologies or automated interactions. While you interact with our website, we automatically collect technical personal information about your equipment, browsing actions, and habits. We collect this personal information through cookies, pixels, server logs, and other similar technologies. We may also receive technical personal information about you if you visit other websites using our cookies.

Disclosure of personal information. Unless otherwise indicated herein, we commit not to disclose, rent, sell, or assign to third parties the personal information about our customers without having obtained their prior consent.

(A) Service providers and advertising cookies; We may transmit your personal information to third parties who provide services on our behalf, such as payment processing, hosting our website, sending emails or other communications on our behalf, organizing contests and promotions, or analyzing the effectiveness of our advertising strategy. Your personal information may be stored and processed by our affiliated companies and other service providers.

Bonbon Collections uses retargeting marketing tracking cookies, including Google Ads, Facebook, and TikTok pixels, Bing, Impact, and Pinterest. This means that we will continue to show you advertisements on the Internet, especially on the Google, Facebook, TikTok, Pinterest content network, and affiliated partners. As always, we respect your privacy and do not collect any identifiable information through Google or any other retargeting marketing system. Service providers, including Google, whose services we use, will place cookies on web browsers to deliver ads based on previous visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in them. You can choose not to participate in the automated collection of information by service providers' advertising networks for the purpose of delivering targeted advertisements by visiting the consumer opt-out page under the principles of self-regulation of online interest-based advertising at You can change or disable your Google Display Network advertising preferences at

These service providers are subject to non-disclosure agreements and legal restrictions governing their use of the information we provide to them, and they are not allowed to use or disclose personal information for purposes other than providing services on our behalf or as otherwise required by applicable law.

(B) Disclosure in business transactions; Bonbon Collections may be involved in the sale or transfer of part or all of its business (including transfers made as part of insolvency or bankruptcy proceedings). As part of this sale or transfer, Bonbon Collections may disclose your personal information to the acquiring entity, but will require it to protect the confidentiality of your personal information in a manner consistent with this privacy policy.

(C) Law enforcement and legal disclosure. Bonbon Collections may disclose your personal information to a federal institution that has asserted its legitimate authority to obtain such information, or when Bonbon Collections has reasonable grounds to believe that such information could be useful in the investigation of suspected illegal activity, or to comply with a subpoena, warrant, or order made by a court, person, or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of documents and information, or to Bonbon Collections' legal advisor.

If you prefer that we do NOT disclose your information as described above in sections 3(A), 3(B), or 3(C), simply let us know (see section 12 "How to Contact Us" below).

  1. Cross-Regional Transfers

Your personal information is stored in secure locations and on servers controlled by Bonbon Collections or its service providers, located in our offices or the offices of our service providers in Canada. If you are a resident of Quebec, please note that your personal information may be transferred to our offices or the offices of our service providers in other Canadian provinces and outside Canada.

  1. Website Information

We collect the IP address of all visitors to our website and related information such as the Internet browser and operating system they use, the time spent on the website, the usage habits of the website, and the domain name of the website from which they accessed our site. We collect this information to help us evaluate your experience of our website and to improve it.

  1. Cookies and Invisible Pixels

Our website uses a technology called "cookies." A cookie is a small piece of data that our website can send to your browser and that can then be stored on your hard drive to allow us to recognize you when you return. We use cookies on the pages of our website where you are asked to log in or which are customizable. If you have registered on our website, these cookies help us identify you and may be necessary to provide you with the products or services you request. Cookies can also provide us or our service providers with information that we will use to personalize our website according to your preferences. You can configure your browser to be notified when you receive a cookie. However, if you decide not to accept cookies from our website, you may not be able to take advantage of all its features. Our website may also use a technology called "tracer tags" or "invisible pixels." This technology allows us to know which pages of our website you visit. These "tracer tags" are used to help us optimize and personalize our website for you and future visitors to our website.

If you prefer not to be recognized when you visit our website, you can always log in using a private browsing window. You can also erase traces of your visit by clearing your browsing history.

  1. Your Rights

Subject to certain exceptions, you have the following rights regarding the personal information we collect about you:

(A) Your right of access; Upon written request, subject to certain exceptions, Bonbon Collections will inform you of the existence, use, and disclosure of your personal information and will provide you with a copy within the time limits provided by law. You have the right to access the information held about you and to have it corrected. Please send us any access requests using the contact details below.

We try to respond to all legitimate requests within one month. Occasionally, it may take us more than one month if your request is particularly complex or if you have made multiple requests. In these cases, we will notify you and keep you updated. If you need additional copies, we may have to charge reasonable fees.

(B) Your right to rectification If the personal information we hold about you is inaccurate or incomplete, you have the right to have it corrected. If you have the right to rectification and if we have shared your personal information with third parties, we will inform them of the rectification where possible and where it does not require a disproportionate effort. Upon request, where possible and legal, we will also let you know to whom we have communicated your personal information, so that you can contact them directly.

(C) Your right to be removed from the list; You have the right to control the dissemination of your personal information. Therefore, you can ask us to deindex (i.e., remove from search results) any hyperlink associated with your name that provides access to your personal information if the underlying dissemination of such information violates the law or a court order, or if it causes serious harm to your reputation or privacy. This also includes your right to reindex (i.e., indicate in search results) any hyperlink associated with your name when this may prevent the perpetuation of serious harm to your reputation or privacy.

You can contact us for assistance in modifying, updating, or deleting personal information already provided to Bonbon Collections. Please note that we will process your request within a reasonable time.

(D) Your rights in automated decision-making and profiling; You have the right to know if we use your personal information to make a decision based solely on the automated processing of this information. Upon request, you also have the right to know the categories of personal information used to make the decision, the reasons, and the main factors that led to the decision. You have the right to correct the information used to make the decision if you notice errors. Finally, you can submit comments in support of a request to review any automated decision made using your personal information.

(E) Your right to request information on data processing; You can contact us for information about our data processing activities, including the personal information that has been collected about you and how it is processed by Bonbon Collections. You can ask us to specify the categories of people who have access to your personal information at Bonbon Collections and the applicable retention period for this information.

(F) Your right to withdraw your consent, deactivate your account, or unsubscribe; If we rely on your consent (or explicit consent) as the legal basis for processing your personal information, you have the right to withdraw this consent at any time. However, this will not affect the legality of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services. We will notify you if this is the case when you withdraw your consent.

If you want to deactivate your account, please submit a request electronically or contact us by email (

If you no longer want to receive emails from Bonbon Collections, please follow the steps described below. Please note that every time we send you an email, we will give you the option to unsubscribe from our mailing list, so that you can stop receiving our emails at any time. You can also contact us. Please allow 10 business days for your request to take effect. We thank you for your patience and understanding in processing your request.

To unsubscribe from our communications:

• Select one of our emails • Open it, then go to the end of the email • Click on the "Unsubscribe" button

(G) Your right to file a complaint with a personal information protection regulatory body. You have the right to file a complaint at any time with the competent regulatory body. In Canada, you can contact the Office of the Privacy Commissioner of Canada or the privacy commissioner of your province of residence. However, we would like to have the opportunity to address your concerns before you contact the competent personal information protection regulatory body. So please contact us first.

  1. Security of Personal Information

We are aware that our customers trust us to protect their personal information, and we take this task seriously. We have taken steps to protect the personal information in our custody and control. Thus, we give access to personal information only to our authorized employees and service providers who need this information for the purposes described in this privacy policy. We have taken reasonable administrative, technical, and physical protection measures to protect ourselves against unauthorized access, use, modification, and disclosure of personal information in our custody and control.

To offer you an increased level of security, online access to certain personal information may be protected by the password of your choice. We strongly recommend that you do not disclose your password to anyone. Bonbon Collections will never ask you for your password in unsolicited communication.

Notwithstanding the foregoing, you should know that unfortunately, no data transmission over the Internet can be considered absolutely safe. Therefore, Bonbon Collections makes no representations or warranties whatsoever that personal information will not be lost, misused, or altered, and assumes no responsibility for the personal information you transmit to us, nor for the use or misuse of personal information by you or by third parties.

Below are some recommendations to ensure the security of your online purchases. • If you are using a public computer, always log out when you are done. • Do not disclose your passwords. Remember that anyone who knows your password can access your account. • When creating a password, use at least eight characters, preferring a combination of letters and numbers. Do not use words from a dictionary, your name, your email address, or other personal information that can be easily obtained. We also recommend changing your password often. If you need help, click on the "My Account" link, then on the "Change my password" tab, make the desired changes, and click the "Save" button. • Use a different password for each of your online accounts. • Beware of unsolicited emails and phone calls.

In addition, Bonbon Collections will never contact you to ask for information about your credit card number or bank account. This information is only transmitted to Bonbon Collections when you make a transaction, communicate directly with Bonbon Collections, or modify your account online. If you receive a suspicious email containing a link to update your account information, do not click on the link. Go directly to your account at If a stranger contacts you, sends you an unsolicited email, or asks you to confirm or provide your password or personal or banking information, ignore the request and contact us immediately.

For security reasons and to prevent fraud, orders paid by credit card from this website will be accepted by Bonbon Collections only if the name and billing address match the name and address linked to the buyer's credit card. If the information does not match, your order will be refused, even if the transaction was pre-authorized by your bank. In this case, the amount of the order will only be available again when the credit has been posted to your account, which may take three to five business days.

  1. Use of Social Media and Social Networks

We encourage you to review the privacy options and settings on the platforms and social networks you use to fully understand all the choices available to you regarding sharing your information with us. If applicable, you can update your preferences to reflect your use.

  1. About Children

If you are a child under 14 years of age, you can browse our website, but you cannot make a purchase. You also cannot become a registered user or use a service that requires you to provide personal information. Our site is not designed for children. We do not wish to collect personal information about children under 14 years of age. This policy is intended to protect children.

If you register and we learn that you are under 14, we will delete your registration information and send you an email to notify you. If you are under 14 and want to make a purchase, please ask one of your parents to place the order for you.

  1. Changes to our Privacy Policy

This privacy policy may be updated periodically based on changes to our personal information protection practices. The revised privacy policy will be posted on the website. We will treat your personal information in accordance with the privacy policy in effect at the time of collection of such information, or as agreed with you. If changes are made to this privacy policy, we will post a modified version of it on our website as soon as possible after the update.

  1. How to Contact Us

You can contact us at any time at the contact details below for the following reasons: you have questions or comments about this privacy policy; you want to take advantage of one of your rights regarding your personal information; you have a complaint about the way we treat your personal information.

President at Bonbon Collections

Thao Nguyen Bonbon Collections Local 3 - 1375, Marie Victorin - St Bruno Quebec (Quebec) J3V 6B7 - Canada

Last update: September 13, 2023