Refund policy

Ordering policy 

Full payment  must be made at order placement. The order is not confirmed until payment has been received and informed by Bonbon Collections. All orders must be placed through the our website.

Deliveries may be suspended from June 1st to September 30th during the summer season due to warm weather that can damage some of our most fragile products. A refund will automatically be made. 

Order cancellation policy

Cancellations must be made in writing to within 24 hours of ordering. Refunds will be made to the credit card and will appear on the card statement within 10-15 business days.

Beyond, the sale will be considered final and no refund will be made.

Order modification policy

Changes must be made in writing to within 24 hours of ordering. 

Beyond, no modification will be accepted.

Order acceptance policy

All Bonbon Collections products are fresh and perishable, fresh and perishable. They are delivered within the time frame set by Bonbon Collections to the delivery address given in the order. 

Although the best care has been taken in the preparation and packing of your products for shipping, some products may be damaged during transport for which we cannot be held responsible. The customer accepts the risk without compensation or exchange from Bonbon Collections. For instance, buttercream might be crushed in the boxes. Easter Chocolates could be broken, bags of mixes could be crushed. 

Bonbon Collections is not responsible for delivery delays by Purolator/Canada Post and does not offer any compensation for delays. 

Please check the content of your order within 24 hours of receipt to check its condition and accuracy. If you have any claims, please contact us at within 24 hours.

The customer, or any other individual, must be present at the delivery address at the time of delivery. If there is no answer at the delivery address on the day of delivery, the package will be left at the door or returned to Bonbon Collections. Additional costs for re-delivery will be applied to the customer depending on the region in which they are located. 

Bonbon Collections will not be held responsible for late delivery, inability to deliver, loss or theft if the client is absent at the time of delivery and no refund will be made.

Return policy

When the products have been collected or delivered to the address requested according to our delivery policy, no return can be accepted except for a major manufacturing defect or hidden defect in the product. Indeed, the allergen-free nature of our food products does not allow a return of products when they have been stored in a place that is not certified allergen-free or when they have left the Bonbon Collections Factory.

Bonbon Collections cannot be held responsible for delays in delivery by Purolator/Canada Post and does not offer any compensation for delays.